For all Ticket to Play Enquiries: 1800 252 476

How does Ticket to Play work for parents/guardians/carers

Apply for a Ticket to Play voucher

You can apply for a voucher here.

The system will assess your child’s eligibility and, if approved will automatically send you a unique code via email that you will need to provide to the activity provider at the time of registration.

* Vouchers must be applied for and presented to a registered activity provider by 5 pm on 29 November 2019. *

What happens if I don’t receive my voucher?

Once you have completed the application process, you will receive an email asking you to confirm your email address. If you do not receive this email in your inbox please check your junk/spam folder. If you have not received anything within 24 hours please contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au or 1800 252 476

Find an Approved Activity Provider

You can find approved activity providers (clubs) in your area HERE  .

Use your Sports Voucher

After you have received a unique voucher code, contact your preferred club to discuss using the voucher for membership payment. You will need to show your voucher code(s) and Health Care or Pension Concession Card to your nominated club. The club, or the relevant state sporting organisation will reduce their membership fee by up to $100.

If the membership fee is less than $100 the voucher can only be used for this amount. If the membership fee is greater than $100, you will be required to pay the remaining balance.

Who to Contact?

If you are having trouble with the Ticket to Play process, please contact Communities, Sport and Recreation for further information by email at tickettoplay@communities.tas.gov.au or 1800 252 476.

Frequently Asked Questions for parents/carers/guardians

Who is eligible for a voucher?

Applicants must be:

  • living in Tasmania;
  • aged between 5 and 17 years old at the time of application; and
  • be listed on a valid Centrelink Health Care or Pensioner Concession Card (either their own or their parent, guardian or carer’s) or be in Out of Home Care.

How do I apply for a voucher?

You can apply for a voucher here.

In addition to the relevant personal details, you will need to provide the Centrelink customer relationship number (CRN) for the child listed on the Health Care or Pensioner Concession Card.

You will also need to provide an email address. If you do not currently have an email address you can sign up for a free email account through a number of providers including Gmail, Yahoo Mail or Mail.com.

The system will assess your child’s eligibility and, if approved will automatically send you a unique code via email that you will need to provide to the activity provider at the time of registration.

If your application is not successful you can contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au or on 1800 252 476 with any questions.

How do I apply if I don’t have internet access?

There are several options to consider if you don’t have internet access. You can access computers through your local library and even book a time for a library volunteer to assist you with the process.

Your nominated sports club may be able to assist you apply.

Organisations such as the Salvation Army may also have facilities you can access.

If you still can’t access the internet please contact Communities, Sport and Recreation on 1800 252 476.

Can I apply for vouchers for more than one child?

Yes, you can apply for vouchers for each child who fits the eligibility criteria. Each child must have their own unique voucher.

What happens if I don’t receive my voucher?

Once you have completed the application process, you will receive an email asking you to confirm your email address. If you do not receive this email in your inbox please check your junk/spam folder. If you have not received anything within 24 hours please contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au or 1800 252 476

What do I do if my application is deemed ineligible?

Please contact Communities, Sport and Recreation for further information tickettoplay@communities.tas.gov.au or 1800 252 476.

How much funding is available?

One voucher worth up to $100 is available per eligible child in 2019.

What can I use the voucher for?

The voucher is only available for use toward the cost of membership fees. Other items such as uniforms, equipment, boots etc. are not eligible.

Where can I use the voucher?

The voucher can only be used at approved activity providers who meet certain eligibility criteria. You can search for approved activity providers here.

How do I use the voucher?

After you have received a unique voucher code, contact your preferred club to discuss using the voucher for membership payment. Please take your voucher code(s) and Health Care or Pension Concession Card to your nominated club. The club or the relevant state sporting organisation will offset the membership fee by up to $100.

What happens if the activity costs more than $100?

The voucher provides up to $100 only. Where the membership fee is greater than $100, the applicant is responsible for covering any cost above $100. For example, if the club membership fees were $150, the Ticket to Play voucher would cover $100 and the applicant is required to pay the remaining $50.

Can I use the voucher more than once if the activity costs less than $100?

No, vouchers are single use only. Any balance is not redeemable for cash or cannot be used towards the membership at another approved activity provider.

Can I use the voucher towards the purchase of uniforms and/or equipment to participate in the activity?

No, vouchers can only be used to subsidise the cost of membership. The applicant is responsible for covering any other costs associated with participation in the activity.

How long do I have to use the voucher?

Vouchers must be presented to an approved activity provider by 29 November 2019.

Can I use my voucher towards club fees I have already paid?

No, you must use your voucher at the time of registration.

What if my child turns 5 or 18 during the season?

Children must meet the age eligibility criteria at the time of application for the voucher.

Can I use the voucher for learn to swim?

No, learn-to-swim programs are not eligible as they are generally run by commercial businesses and/or organisations that are not affiliated with Swimming Tasmania.

Vouchers can be used for stroke correction or squad sessions run by a swimming club that is a member of Swimming Tasmania.

Can I use the voucher for dance?

Dance is not recognised as a sport by Sport Australia. Dancesport is a recognised sport and the voucher may be used if the club/organisation is an approved activity provider.

What do I do if I don’t receive my code or I lose it?

Please contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au or on 1800 252 476.

What if my local club isn’t an approved activity provider?

Unless the club is registered as an approved Ticket to Play activity provider you will be unable to redeem your voucher with them. You may wish to contact your club to see if they have considered registering as an activity provider.

What happens if my child changes their mind about joining a particular organisation?

You will need to contact the club your child has joined to discuss it.

Activity providers cannot refund the voucher amount to you in cash or transfer it to another child.

Information for parents/guardians/carers

To be eligible for a voucher, children must be:

  • living in Tasmania;
  • aged between 5 and 17 years old at the time of application; and
  • be listed on a valid Centrelink Health Care or Pensioner Concession Card (either their own or their parent, guardian or carer’s) or be in Out of Home Care.

In the 2020-21 program, each eligible child will receive two vouchers worth $100 each which can be used both at one activity provider, or at two different activity providers.

How to apply for a Ticket to Play voucher

You can apply for a voucher here.

For each application you will need:

  • Relevant personal details of the parent/carer (name, address, contact details)
  • Relevant personal details of the applicant (name, date of birth)
  • Centrelink customer reference number (CRN) for parent/guardian and applicant

If your application is approved you will receive an email asking you to confirm your email address by clicking on a validation link. Once your email address is confirmed, you will receive a second email with your Ticket to Play vouchers.

Find an approved activity provider

The voucher can only be used at approved activity providers (clubs) who meet certain eligibility criteria.

You can find a list of activity providers here.

Use the Ticket to Play voucher

Present the voucher to an activity provider when you register your child for membership. You will need to show your voucher code(s) and Health Care or Pension Concession Card. The activity provider will reduce your membership fee by up to $100 per voucher.

If the full membership fee is less than $100, the voucher can only be used for this amount. For example, if membership costs $80, the voucher will cover the whole amount.

If the membership fee is more than $100, you will need to pay the rest. For example, if the full membership costs $150, the voucher will cover $100 and you will pay $50.

If you are using two vouchers at one activity provider, the vouchers will cover membership fees up to $200. For example, if membership costs $150, the vouchers will cover $150. If membership costs $250, the vouchers will cover $200 and you will pay $50.

Contact us

If you need help with the Ticket to Play application, contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Frequently Asked Questions for parents/carers/guardians

Coronavirus (COVID-19) Questions – vouchers from January to June 2020

What if my child used a Ticket to Play voucher during COVID-19 (January to June 2020)?

If your child still meets the eligibility criteria, you can apply for two vouchers in the new program, even if you used one during/before COVID-19.

My child received a voucher between January and June 2020, but didn’t use it for registration at an activity provider, can we use it now?

No. The voucher is no longer valid, please reapply for another voucher.

My child already used their voucher to register for a club before/during coronavirus, will the registration be valid for seasons starting when restrictions allow?

Speak with your chosen activity provider to check if registration will remain valid and a season will go ahead. If activity providers are running a season, previously redeemed vouchers remain valid for your child’s registration.

My child used their voucher for a season that finished before coronavirus, do I need to do anything?

No. If your season was completed, no further action is needed. If your child remains eligible, you can apply for two vouchers again in the new program.

My child used a voucher during coronavirus, can I get another one in the new program?

Yes. If your child remains eligible, you can apply for two vouchers again in the new program.

My child used a voucher to register for an activity, but the season has been cancelled, can I get a refund of my voucher?

No. Ticket to Play vouchers issued between January and June 2020 are non-refundable. If your child is eligible, you can apply for two new vouchers in the new program.

You may be entitled to a refund of any membership fees above the Ticket to Play voucher amount. Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information.

My child used a voucher to register for a season that will now be shortened. Can I get a partial refund of my Ticket to Play voucher to use somewhere else?

No. Ticket to Play vouchers are one use only. If your child is eligible, you can apply for two new vouchers in the new program.

You may be entitled to a partial refund of any membership fees above the Ticket to Play voucher amount. Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information.

General Questions

What if my child turns 5 or 18 during the season?

Children must be aged between 5 and 17 at the time of application. A child is eligible to apply on the day they turn 5 and until the day before they turn 18.

What if my child is not listed on an eligible Health Care or Pensioner Concession Card?

Your child must be listed on a Health Care or Pensioner Concession Card to be eligible to apply. Applicants who are in Out of Home Care and are not listed on an eligible card can apply for a voucher by contacting us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Can I apply for vouchers for more than one child?

Yes. You can apply for vouchers for more than one child in one application. Each child must be listed on a Health Care or Pensioner Concession Card with their own unique Customer Reference Number (CRN).

How much funding is available?

Two vouchers worth up to $100 each are available per eligible child in the 2020-21 financial year. Vouchers are available until the Ticket to Play budget is exhausted.

How do I apply if I don’t have internet access?

You can access computers for free at your local library and even book a time for a library volunteer to help you.

Your local club may be able to help you to apply online.

Some community organisations such as the Salvation Army may also have computers you can access.

If you still can’t access the internet, please contact us on 1800 252 476.

What if I don’t have an email address?

If you don’t have an email address you can sign up for an email account through free providers including Gmail, Yahoo Mail or Mail.com.

What if I have made a mistake in the application?

If you think you have made a mistake in the application, please contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

What if I receive an error message when I try to apply?

If you receive an error message, please check that you have correctly completed all sections of the application form. If you are still unable to complete the form, contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

What happens if I don’t receive my voucher?

If you do not receive an email asking you to confirm your email address after filling out the online application form, please check your junk/spam folders. If you do not receive anything within 24 hours, please do not try applying again. Contact us at tickettoplay@communities.tas.gov.au or 1800 252 476.

What if I lose my voucher code?

Contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

What can the voucher be used for?

The voucher can be used for membership fees with approved activity providers including Sporting clubs, Scouts, Girl Guide and Cadet organisations.

You can find a list of activity providers here.

Vouchers cannot be used for:

  • individual equipment items or uniforms
  • court fees or match day fees
  • gym membership or classes run by a private gym
  • travel to and from activities
  • programs that run for less than six weeks
  • activities that are part of the school curriculum or school-run competitions, including weekend inter-school sport competitions or activities

Can I use the voucher for Learn to Swim programs?

No. Learn to Swim programs are not eligible because they are run by commercial businesses and are not affiliated with Swimming Tasmania. Vouchers can be used for stroke correction or squad sessions run by a swimming club that is affiliated with Swimming Tasmania and meets the approved activity provider eligibility criteria.

Can I use the voucher for dance classes?

No. Dance is not recognised as a sport by Sport Australia. DanceSport is a recognised sport and the voucher may be used if the club is affiliated with DanceSport Australia and meets the approved activity provider eligibility criteria.

What if my local club isn’t an approved activity provider?

Clubs must be registered as approved activity providers to redeem vouchers. Contact the club to see if they have considered registering as an activity provider.

What happens if my child changes their mind about joining a club?

Activity providers cannot refund or transfer the voucher if it has already been redeemed.

You will need to contact the club your child has joined to notify them. If the voucher has not been redeemed, you may use it at another approved activity provider.

Can I use the voucher more than once if the activity costs less than $100?

No. Vouchers are single use only. Any remaining amount is not redeemable for cash and cannot be used towards membership at another activity provider.

Can I use my voucher towards club fees I have already paid?

No. You must use the voucher at the time of registration.

Who can I contact for help?

Contact us at tickettoplay@communities.tas.gov.au or 1800 252 476 for help.