Information for Approved Activity Providers

Organisations eligible to be an Approved Activity Provider

Sporting clubs, Scouts, Girl Guide and Cadet organisations are eligible to be Approved Activity Providers where they meet the following criteria.

All organisations must:

  • be incorporated, not-for-profit entities;
  • have appropriate processes in place to ensure compliance with the Working with Vulnerable People 2013 Act; and
  • complete the Ticket to Play Child Safety Survey.

In addition, sporting clubs must be:

  • a provider of a sport recognised by Sport Australia; and
  • affiliated to the relevant state or national sporting organisation.

How to register to be an Approved Activity Provider

If you can’t find your club on the participating clubs page, contact us at tickettoplay@communities.tas.gov.au
or on 1800 252 476.

Important dates

Ticket to Play voucher applications will close on 31 May 2022 at 5 pm.

Vouchers must be presented to an Approved Activity Provider by 6 June 2022.

Voucher redemption will close on 13 June 2022 at 5 pm to Approved Activity Providers.

Use of Ticket to Play vouchers

The vouchers can be used for membership fees with Approved Activity Providers including Sporting clubs, Scouts, Girl Guide and Cadet organisations.

Vouchers cannot be used for:

  • individual equipment items or uniforms
  • court fees or match day fees
  • gym membership or classes run by a private gym
  • travel to and from activities
  • programs that run for less than six weeks
  • activities that are part of the school curriculum or school-run competitions, including weekend inter-school sport competitions or activities

For each voucher presented, the Approved Activity Provider will reduce the participant’s membership fee by up to $100 at the time of registration.

If the full membership fee is less than $100, a voucher can only be used for this amount. For example, if membership costs $80 one voucher will cover the whole amount. The remaining $20 will not be returned to the activity provider or the participant and cannot be used at another activity provider.

If the membership fee is more than $100, the participant will need to pay the rest out of pocket or use a second voucher for the remaining amount. For example, if the full membership costs $150, the voucher will cover $100 and the participant will pay $50 out of pocket or use their second voucher.

If you are redeeming two vouchers for one child, the vouchers will cover membership fees up to $200. For example, if membership costs $150, the vouchers will cover $150. If membership costs $250, the vouchers will cover $200 and the participant will pay $50.

Voucher redemption

Each Approved Activity Provider will choose a person responsible for redeeming Ticket to Play vouchers. The person responsible for voucher redemption will receive an email with a link to their club’s redemption website, login details and redemption instructions.

Redeemed fees should be paid into the bank account provided within ten business days of redeeming a voucher.

COVID-19 Information

Information on COVID-19 can be accessed at www.coronavirus.tas.gov.au.

Contact us

If you need help with the Ticket to Play redemption process, contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Frequently Asked Questions for activity providers

Do we need to re-register as an Approved Activity Provider for the new program?

No. Existing Approved Activity Providers will be registered for the 2021-22 program provided they meet the eligibility requirements.

All Approved Activity Providers are required to complete the Ticket to Play Child Safety Survey. Approved Activity Providers who have not completed the survey are not eligible and will be unable to redeem vouchers.

How do we update our club information?

Please advise us at ticketoplay@communities.tas.gov.au if any of your details have changed (eg organisation name, contact details, bank details or person responsible for redemptions).

Why do we need to register to be an activity provider?

The registration process means that Approved Activity Providers meet a set of standards that ensures participants are exposed to a safe, fair, inclusive environment and that the participation experience is positive and encourages them to continue participating in sport and recreation activities.

How do we promote ourselves as an Approved Activity Provider?

State sporting organisations are provided with electronic copies of Ticket to Play promotional materials (flyer, picture and logo).
Contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476 to request promotional materials.
Promote Ticket to Play at your club:

  • Display the Ticket to Play flyer in    your clubrooms
  • Include Ticket to Play information in your newsletters and social media posts
  • Advertise on your website and registration forms that your club is an Approved    Activity Provider for Ticket to Play

Why aren’t dance schools eligible?

Eligible activity providers are sports recognised by Sport Australia. Dance is not recognised as a sport by Sport Australia.

DanceSport is a recognised sport and the voucher may be used if your club is affiliated with DanceSport Australia and meets the Approved Activity Provider eligibility criteria.

Why isn’t Learn to Swim an eligible activity?

Learn to Swim programs are not eligible because they are run by commercial businesses and are not affiliated with Swimming Tasmania.

Vouchers can be used for stroke correction or squad sessions run by a swimming club that is affiliated with Swimming Tasmania and meets the Approved Activity Provider eligibility criteria.

Can vouchers be used at more than one organisation if membership is less than $100?

No. Vouchers are single use only. Any remaining amount is not redeemable for cash and cannot be used towards membership at another activity provider.

What happens if a child registers for a club but there isn’t a team for them to join?

If the voucher has not been redeemed, it can be used at another Approved Activity Provider.

If the voucher has already been redeemed, Approved Activity Providers cannot refund or transfer the redeemed amount.

What happens if a child is injured or wishes to cancel their membership?

If your club has not had any costs for the participant and the voucher has not been redeemed, the participant can use the voucher at another club.

If the voucher has already been redeemed, activity providers cannot refund or transfer the voucher amount.

What are the vouchers?

Each Ticket to Play voucher is a unique code (eg 22- ABC-ABC1-ABC).

How do I know if a voucher is valid for this program?

All vouchers from the 2021-22 program will begin with 22 (eg 22- ABC-ABC1-ABC).

Can I check whether the voucher presented has previously been redeemed?

Yes. If a voucher has already been redeemed, you will be notified when you try to redeem it. If you are unsure of the status of a voucher, please contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

How often should we redeem our vouchers?

You can redeem vouchers as often as you like. We encourage regular redemption to ensure any enquiries can be followed up as soon as possible.

How long before we receive payment?

Redeemed fees should be paid into the bank account provided within ten business days of redemption.

If we are registered for GST, do we receive GST on top of the voucher?

No. The voucher is a subsidy towards membership fees provided by the Tasmanian Government. When redeeming the voucher, you will be asked to provide details of the full fee charged to the member which may or may not include GST depending on your GST status. The voucher will cover up to $100 of the total fee.

Can we increase our fees to maximise our reimbursement?

No. The program is designed to reduce the cost barriers for children to participate in sport and recreation. Increasing your fees to maximise your repayment from this program may cause you to lose existing members who are not eligible for Ticket to Play vouchers and cannot afford the cost increase.

Who can I contact for help?

Contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.