For all Ticket to Play Enquiries: 1800 252 476

How do sports vouchers work for activity providers?

Become a registered activity provider

Activity providers need to register for Ticket to Play by contacting their state sporting organisation or, for Scout and Guide groups and Cadet organisations, by contacting their state administrative organisation to register their interest. Communities Tasmania will then be advised of the affiliated clubs who meet the eligibility criteria and list the clubs on the Ticket to Play website.

Use of a valid voucher for membership payment

Upon receiving a voucher, the activity provider must reduce the membership fee by up to $100. If the membership fee is less than $100, the voucher can only be used for this amount. If the membership fee is greater than $100, the voucher holder will be required to pay the remaining balance.

Individual sports will have various processes to manage the membership fee reduction process. If you are unsure of your sport’s process and your registration system is centrally managed by your state sporting organisation or national sporting organisation, please contact them to discuss the process.

Payment when a valid voucher is used

The organisation collecting the registration fee will receive an email from Communities, Sport and Recreation (tickettoplay@communities.tas.gov.au) that will provide a webpage link and log in details to validate and redeem vouchers.

From this page, organisations must complete and submit a template which will trigger the payment process. In many cases this will be the state sporting organisation or the state administrative organisation; however, in some instances may be the club.

Redeemed fees will be paid into the bank account provided within ten business days of lodging.

Who to Contact?

If you are having trouble with the Ticket to Play process, please contact Communities, Sport and Recreation for further information by email at tickettoplay@communities.tas.gov.au or 1800 252 476.

Frequently Asked Questions for activity providers

Who is eligible to be an activity provider?

Sporting clubs, Scouts, Girl Guide and Cadet organisations are eligible to be activity providers where they meet the following criteria.

All organisations must be:

  • incorporated, not-for-profit entities; and
  • have appropriate processes in place to ensure compliance with the Working with Vulnerable People 2013 Act

In addition, sporting clubs must be:

  • a provider of a sport recognised by Sport Australia;
  • affiliated to the relevant state or national sporting organisation

How do we register to be an activity provider?

State sporting organisations have provided Communities Tasmania with a list of their affiliated clubs who meet the eligibility criteria and are interested in being part of the program. If you can’t find your club in the ‘Find an approved activity provider’ tab, please contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Scout and guide groups and cadet organisation should contact their state administrative organisation to register their interest. The state organisation will then advise Communities Tasmania of the affiliated clubs who meet the eligibility criteria.

Why do we need to register to be an activity provider?

Using a registration process helps ensure that activity providers meet a set of standards that ensures participants are exposed to a safe, fair, inclusive environment and that the participation experience is a positive one that encourages them to continue participating in sport and recreation activities.

How do we update our club information?

If you need to update any of your details you will need to contact Communities, Sport and Recreation at tickettoplay@communities.tas.gov.au to update these details.

Why aren’t dance schools eligible?

Sports must be recognised by Sport Australia.

Dancesport is an eligible activity where the organisation is affiliated with Dancesport Australia.

Why isn’t Learn to Swim an eligible activity?

Learn-to-swim programs are not eligible as they are run by commercial businesses.

Vouchers can be used for stroke correction or squad sessions that are part of swimming club activities that are members of Swimming Tasmania.

How do we promote ourselves as an approved activity provider?

State sporting organisations and state administrative organisations will be able to provide clubs with an electronic poster that clubs can use on the club’s website, social media pages, in club newsletters, in club rooms etc.

What can the voucher be used for?

Vouchers can only be used to subsidise the cost of membership. It cannot be used for equipment, uniforms, boots etc. when these are not included as part of the membership fee.

How long are the vouchers valid for?

Vouchers must be presented to an approved activity provider by 30 November 2019.

Can the voucher be used at more than one organisation?

No, the vouchers are single use only.

Can I check whether the voucher presented has previously been redeemed?

Yes, the validity of a voucher number can be checked on the ticket to play website. You will receive an email from Communities, Sport and Recreation (tickettoplay@communities.tas.gov.au) that will provide a website link and log in details to validate and redeem vouchers.

What if our membership fees are more than $100?

The voucher will cover the cost of up to $100. Any amount above this must be covered by the participant.

What if our membership fees are less than $100?

The voucher is valid for up to $100. If your membership fees are lower than $100, you will be reimbursed the cost of the membership fee only. Any additional money will not be returned to either the club or the participant. E.g. if your membership fees are $80, you will be reimbursed $80.

Can we increase our fees to maximise our reimbursement?

No. At this stage the program is only funded for one year. However, should it be ongoing, activity providers will not be re-approved where it is found that they set their registration fees to maximise benefit from the program. Increasing your fees to maximise your repayment from this program may also cause you to lose existing members who are not eligible for the voucher scheme and are not able to cover the cost increase.

What do we do when someone registers using a voucher?

When a participant registers for your club using a voucher, the club will need to site the voucher code and the Health Care or Pensioner Concession Card. Please check that the name of the participant matches that on the Card and check the Card expiry date.

How do we redeem the voucher?

You will receive an email from Communities, Sport and Recreation (tickettoplay@communities.tas.gov.au) that will provide a webpage link and log in details to validate and redeem vouchers.

How often do we redeem our vouchers?

You can redeem vouchers as frequently as you like. You can do them as they come in, weekly, monthly or all in one batch at the end of the season. However, please note that all vouchers must be redeemed by 16 December 2019.

How long before we receive payment?

Redeemed fees will be paid into the bank account provided within ten business days of lodging.

If we are registered for GST, do we receive GST on top of the voucher?

No, the voucher is a subsidy towards membership fees provided by the Tasmanian Government. When redeeming the voucher you will be asked to provide details of the full fee charged to the member which may or may not include GST depending on your GST status. The voucher will cover up to $100 of the total fee.

What happens if a child registers but there isn’t a team for them to join?

If the voucher has not been redeemed, do not redeem the voucher as the participant can use it at another approved activity provider.

If you have already redeemed the voucher and the child wishes to use it at another organisation, please consider transferring the voucher amount to the other organisation.

What happens if a child is injured or wishes to cancel their membership?

If no costs have been incurred by the club, the participant is free to use the voucher at another club and you should not redeem the voucher.