Information for activity providers

Organisations eligible to be an activity provider

Sporting clubs, Scouts, Girl Guide and Cadet organisations are eligible to be activity providers where they meet the following criteria.

All organisations must be:

  • incorporated, not-for-profit entities; and
  • have appropriate processes in place to ensure compliance with the Working with Vulnerable People 2013 Act

In addition, sporting clubs must be:

  • a provider of a sport recognised by Sport Australia;
  • affiliated to the relevant state or national sporting organisation

How to register to be an activity provider

If you can’t find your club on the participating clubs page, please contact us at tickettoplay@communities.tas.gov.au or on 
1800 252 476.

Use of Ticket to Play vouchers

Vouchers can only be used towards the cost of membership. It cannot be used for equipment or uniforms if these are not included as part of the membership fee. Programs/rosters must run for a minimum of six weeks to be eligible for Ticket to Play voucher use.

Vouchers cannot be used for:

  • individual equipment items or uniforms
  • court fees or match day fees
  • gym membership or classes run by a private gym
  • travel to and from activities
  • programs that run for less than six weeks
  • activities that are part of the school curriculum or school-run competitions, including weekend inter-school sport competitions or activities

For each voucher presented, the activity provider will reduce the participant’s membership fee by up to $100 at the time of registration.

If the full membership fee is less than $100, the voucher can only be used for this amount. For example, if membership costs $80 the voucher will cover the whole amount. The remaining value of the voucher will not be returned to the activity provider or the participant and cannot be used at another activity provider.

If the membership fee is more than $100, the participant will need to pay the rest. For example, if the full membership costs $150, the voucher will cover $100 and the participant will pay $50.

If you are redeeming two vouchers for one child, the vouchers will cover membership fees up to $200. For example, if membership costs $150, the vouchers will cover $150. If membership costs $250, the vouchers will cover $200 and the participant will pay $50.

Voucher redemption

Each activity provider will choose a person responsible for redeeming Ticket to Play vouchers. The person responsible for voucher redemption will receive an email with a link to their club’s redemption website, login details and redemption instructions.

Redeemed fees should be paid into the bank account provided within ten business days of lodging.

Contact us

If you need help with the Ticket to Play redemption process, contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Frequently Asked Questions for activity providers

Coronavirus (COVID-19) Questions – vouchers from January to June 2020

Are vouchers redeemed before/during coronavirus still valid for registration?

Yes. If you redeemed vouchers before/during coronavirus for seasons that are going ahead and the participant has confirmed they will play, these redemptions remain valid and the voucher amounts should be retained.

Can unredeemed COVID-19 period vouchers be redeemed for seasons starting when restrictions allow?

No. Un-redeemed vouchers issued between January and June 2020 are no longer valid. All eligible participants can apply for two vouchers in the new program.

Our season has been cancelled, should we refund Ticket to Play vouchers redeemed during coronavirus?

Where seasons have been cancelled and memberships are being refunded to participants, CSR expects a refund of voucher amounts. Do NOT refund the voucher amount to the parent or participant.

Eg if the full registration fees were $100, refund $100 to CSR and none to the parent.

Eg if the full registration fees were $150, refund $100 to CSR and $50 to the parent.

Contact CSR at tickettoplay@communities.tas.gov.au or on 1800 252 476 to discuss refunds.

Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information on refund policies.

We will be running a shortened season, do we need to provide partial refund of Ticket to Play vouchers?

If the difference between full fees and shortened fees are being refunded to parents, CSR expects a refund of the difference in voucher amounts.

Eg if the full registration fees were $100 and the shortened registration fees are $50, refund $50 to CSR and none to the parent.

Eg if the full registration fees were $150 and the shortened registration fees are $50, refund $50 to CSR and $50 to the parent.

Contact CSR at tickettoplay@communities.tas.gov.au or on 1800 252 476 to discuss refunds.

Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information on refund policies.

Registration fees have been reduced since coronavirus, are we required to refund the difference to the redeemed voucher amount?

If the fees for the new season are less than the redeemed amount, CSR expects a refund of the difference.

Eg if the full registration fees were $100 and the new registration fees are $50, refund $50 to CSR.

Eg if the full registration fees were $150 and the new registration fees are $50, refund $50 to the parent and $50 to CSR.

Contact CSR at tickettoplay@communities.tas.gov.au or on 1800 252 476 to discuss refunds.

Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information on refund policies.

A participant who was registered before coronavirus has now decided they don’t want to play, do we need to refund the voucher?

Yes. If a child no longer wishes to participate and you are providing a membership refund, CSR expects a refund of the voucher amount.

Contact CSR at tickettoplay@communities.tas.gov.au or on 1800 252 476 to discuss refunds.

Visit the Australian Competition and Consumer Commission COVID-19 (coronavirus) information for consumers guidelines for information on refund policies.

Can participants who used a voucher at our club use another one in the new program?

Yes. All eligible children will be able to apply for two vouchers in the new program. The vouchers can both be used at one activity provider, or at different activity providers. Each voucher will be worth up to $100 towards club membership fees.

Do we need to re-register as an approved activity provider for the new program?

No. All approved activity providers will be automatically registered for the new program.

Please advise us at ticketoplay@communities.tas.gov.au if any of your details have changed (eg organisation name, contact details, bank details or person responsible for redemptions).

General Questions

Why do we need to register to be an activity provider?

The registration process means that approved activity providers meet a set of standards that ensures participants are exposed to a safe, fair, inclusive environment and that the participation experience is positive and encourages them to continue participating in sport and recreation activities.

How do we promote ourselves as an approved activity provider?

State sporting organisations have been provided with electronic copies of Ticket to Play promotional materials (flyer, picture and logo).

You can promote Ticket to Play at your club by:

  • Displaying the Ticket to Play flyer in your clubrooms
  • Including Ticket to Play information in your newsletters and/or social media posts
  • Advertising on your website and/or registration forms that your club is an Approved Activity Provider for Ticket to Play

Contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476 to request promotional materials.

How do we update our club information?

If you need to update your club information, contact details or person responsible for voucher redemption, contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

Why aren’t dance schools eligible?

Eligible activity providers are sports recognised by Sport Australia. Dance is not recognised as a sport by Sport Australia.

DanceSport is a recognised sport and the voucher may be used if your club is affiliated with DanceSport Australia and meets the approved activity provider eligibility criteria.

Why isn’t Learn to Swim an eligible activity?

No. Learn to Swim programs are not eligible because they are run by commercial businesses and are not affiliated with Swimming Tasmania.

Vouchers can be used for stroke correction or squad sessions run by a swimming club that is affiliated with Swimming Tasmania and meets the approved activity provider eligibility criteria.

Can the voucher be used at more than one organisation if membership is less than $100?

No. The vouchers are single use only. Any remaining amount is not redeemable for cash and cannot be used towards membership at another activity provider.

What happens if a child registers but there isn’t a team for them to join?

If the voucher has not been redeemed, it can be used at another approved activity provider.

If the voucher has already been redeemed, activity providers cannot refund or transfer the redeemed amount.

What happens if a child is injured or wishes to cancel their membership?

If your club has not had any costs for this child and the voucher has not been redeemed, the participant can use the voucher at another club.

If the voucher has already been redeemed, activity providers cannot refund or transfer the voucher amount.

Can I check whether the voucher presented has previously been redeemed?

Yes, if a voucher has already been redeemed you will be notified when you try to redeem it. If you are unsure of the status of a voucher, please contact us at tickettoplay@communities.tas.gov.au or on 1800 252 476.

How often should we redeem our vouchers?

You can redeem vouchers as often as you like. We encourage regular redemption to ensure any enquiries can be followed up as soon as possible.

How long before we receive payment?

Redeemed fees should be paid into the bank account provided within ten business days of lodging.

If we are registered for GST, do we receive GST on top of the voucher?

No. The voucher is a subsidy towards membership fees provided by the Tasmanian Government. When redeeming the voucher, you will be asked to provide details of the full fee charged to the member which may or may not include GST depending on your GST status. The voucher will cover up to $100 of the total fee.

Can we increase our fees to maximise our reimbursement?

No. The program is designed to reduce the cost barriers for children to participate in sport and recreation. Increasing your fees to maximise your repayment from this program may cause you to lose existing members who are not eligible for Ticket to Play vouchers and cannot afford the cost increase.

Who can I contact for help?

If you need help with the Ticket to Play redemption process, please contact us at tickettoplay@communities.tas.gov.au or on
1800 252 476.