You are not alone


Having trouble getting into the Christmas spirit?

The Christmas holiday season is a welcome break for many in our community. But it can also be a time when we have to deal with some problems.

The Department of Communities Tasmania can help.

We have highly trained staff available in your area and can also put you in touch with community service providers who can meet your needs. Here is some information about the services available over the holiday season.


Gamblers Help Services

If gambling is affecting you or someone you know, you can phone the Gamblers Helpline on 1800 858 858 any time or go to Gambling Help Online (www.gamblinghelponline.org.au).

Parenting Support

Sometimes being a parent can be difficult.

Support is available 24 hrs a day for parents of children up to five years. Phone the Parenting Line on 1300 808 178 (see ‘Children and Family Services’ at right for operating hours).

Disability Services

Most community sector providers, such as respite and accommodation support, continue to operate over the Christmas period. If you need help during this period please contact the

Gateway Services on 1800 171 233.

Child Safety Service

Children have the right to be physically and emotionally safe at all times.

If you believe a child is being abused or is at risk of abuse during the holiday period, call the Children’s Advice and Referral Line on 1800 000 123, or call Tasmania Police on 1800 633 937.

Family Violence Counselling and Support Service

Family violence includes physical, verbal, sexual, psychological, financial and/or social abuse. Adults, young people and children can all be affected by family violence. Sadly, some families experience family violence during the Christmas holidays.

If you experience family violence, it is not your fault. Help is available.

Contact the Family Violence Response Line on 1800 633 937 or for counselling and support, contact the Family Violence Counselling and Support Service on 1800 608 122.

The Family Violence Counselling and Support Service is a free, extended hours service provided by Children and Youth Services as part of the State Government’s Safe at Home response to family violence.

Remember, violence is a crime. If you’re in immediate danger, contact Tasmania Police - phone 000 or go to the nearest police station.

Violence is never OK and is never justified.

Alcohol is no excuse. You don’t have to put up with abuse. Everyone has the right to be Safe at Home.

Elder Abuse

Abuse of older people is a single or repeated act occurring within a relationship where there is an implication of trust, which causes harm to the older person.

Abuse of an older person is typically carried out by someone close to the older person, with whom they have a trusting relationship: partners, children, in-laws, grandchildren, other relatives, carers, friends and paid support workers. Elder

Abuse can take many forms: financial, emotional/ psychological, physical, social, sexual and neglect. More than one type of abuse can be occurring at any one time.

The Helpline provides callers with information, advice and referral on actions they can take to prevent and respond to elder abuse. Contact 1800 441 169.


If you require help from the Department of Communities Tasmania but are unsure who to contact, phone Service Tasmania on 1300 135 513 or go to www.communities.tas.gov.au

Information for Tasmanians

  • Normal services resume Wednesday 2 January 2019
  • Note that calls to 1800 numbers are free except when you’re calling from a mobile phone
  • Calls to 1300 and 13 numbers are generally at the cost of a local call except when you’re calling from a mobile phone
ServiceDates/Hours AvailableContact

Children and Youth Services

  

Child Health and Parenting Service

Closed COB 24 Dec 2018 - 2 Jan 2019.
Skeleton staff during this time.

Emergencies 1300 808 178

Children’s Advice and Referral Line
(Child Safety Service)

Closed COB 24 Dec 2018 - 2 Jan 2019.
Skeleton staff during this time.
Emergency service available 24/7.
Closed COB 24 Dec 2018 - 2 Jan 2019.

Emergencies: 1800 000 123
(notification of child abuse
or neglect)

Community Youth Justice

Skeleton staff during this time.
Emergency service available 24/7.

Emergencies: 1300 737 639

Disability ServicesClosed COB 24 Dec 2018 - 2 Jan 2019.For assistance over this period
contact the Gateway Services on 1800 171 23

Elder Abuse
Elder Abuse Helpline Tasmania

The Helpline will only be closed for public
holidays (Christmas Day, Boxing Day and New
Year’s Day). At other times the Helpline will be
open 9am-4pm, Monday to Friday.
1800 441 169
Family Violence Counselling
and Support Service
Available every day.
Week days: 9am to midnight.
Weekends and public holidays: 4pm to midnight.
1800 608 122

Gamblers Help Services

  

Gamblers Helpline Tasmania
Gambling Help Online

Available 24/7.
Available 24/7.

1800 858 858
www.gamblinghelponline.org.au
(email/chat service)

Gateway Services
(entry point to family and disability services)
Closed weekends and public holidays. Open
during business hours 27 and 28 Dec 2018.
1800 171 233
Housing  
Crisis accommodation (for people who are
homeless or at risk of homelessness)

Available 24/7.

1800 800 588

Housing Connect officesClosed weekends and public holidays. Open during business hours 27 and 28 Dec 2018.1800 800 588
Housing Tasmania Emergency MaintenanceAvailable 24/7.1300 665 663
Housing Tasmania Service Centres

Closed from COB 24 Dec 2018 - 2 Jan 2019.

Please see White Pages under‘C’ for
Communities Tas, Department of