Fact Sheet

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What is Housing Connect?

Housing Connect is Tasmania’s entry point to housing assistance and support and is delivered by Tasmanian community sector agencies.

The front door services are provided by Anglicare in the north and north west of Tasmania and Colony 47 in southern Tasmania. People in need of housing assistance can get information about their housing and assistance options, apply for assistance and be referred to support or emergency accommodation.

Housing Connect is funded and overseen by the Department of Communities Tas.

The Housing Connect model was initiated as a collaborative process with a cross-sector governance led by the Housing Connect Partners Group and operational structure. An independent chair was essential to facilitating shared leadership and shared responsibility for the introduction of the new system.

Housing Connect was implemented in 2013 with the intention to review and mature the system design and operations after several years.

Background to Housing Connect reform

The Tasmanian Government is committed to improving housing affordability and helping people most in need into safe and secure accommodation.

During 2018-19, the Brotherhood of St Laurence Research and Policy Centre was engaged to review and provide recommendations to improve the way the Housing Connect system enables Tasmanians in housing crisis to build their capabilities and opportunities to find and keep a safe and affordable home and live a good life.

The review reflected on the range of structural, community, familial and individual level issues effecting homelessness, but emphasised the root cause of homelessness in Australia is income poverty and disadvantage.

Changing poverty and disadvantage is possible through more effective and efficient government policy decisions and service models, and community action to deliver a sophisticated supply and demand approach.

It requires taking action to increase housing supply that can meet a range of household types, life stages and significant events.

Equally, it requires reducing demand by building capabilities, networks and resources and connecting people into their communities so that more people have the capacity to live independently and have a good life.

The Housing Connect reform project will inform housing supply under the Tasmanian Government’s Affordable Housing Strategy 2015-2025.

The Housing Connect reform project will also drive new and improved ways of increasing access and providing support that will be a game changer for Tasmanians with low incomes needing housing assistance.

Overview of the reform project

These recommendations were endorsed by the Housing Connect Partners Group in 2019 and form the basis of the three-year reform project (2019-2022).

The Housing Connect Reform Steering Committee was established in 2019 to oversee the reform project. The membership of the steering committee comprises the existing partner’s group, representatives from crisis accommodation providers statewide, Communities Tas and an independent chairperson.

The Housing Connect reform project has been co-designed and implemented in partnership by the sector and Communities Tas and has four phases:

  1. Service system design (2020) – high level design
  2. Foundational model (2021) –  operational framework
  3. Establishment model (2022) – first stage implementation
  4. Full model (2023) – full implementation.

Within these phases are four key delivery milestones outlined below.

  1. Co-design and delivery of Housing Connect design principles (November 2019)
  2. Co-design and delivery of Housing Connect service system design (December 2020)
  3. Determine funding allocations for new Housing Connect service system design (September 2021)
  4. Co-design and delivery of Housing Connect practice framework (March 2022).

Housing Connect Reform Governance

Steering Committee

Responsible for strategic decision making.

Independently chaired.


  • Tracey Matthews (Chair)
  • Ros Atkinson
  • Jed Donoghue
  • Jane Gaetani-Black
  • Dee Healey
  • Noel Mundy
  • Janet Saunders
  • Jessemy Stone
  • John Stubley
  • Danny Sutton
  • Ben Wilson

Partners Group

Provides operational advice to the steering committee.

Implements strategic reform decisions within Housing Connect services.


  • Tracy Matthews (Chair)
  • Jed Donoghue
  • Noel Mundy
  • John Stubley
  • Danny Sutton
  • Ben Wilson

Community Practice

Provides operational advice to the partners group and to the Department of Communities Tasmania.

Supervises practice for consistency and continual improvement.

Representatives from specialist homelessness support services, social housing providers, peak bodies and Communities Tasmania.

Housing Policy and Programs, Department of Communities Tasmania

Manages the social housing system – sets policy, administers funding, provides program management.

  • Director Housing Policy and Programs, Jessemy Stone