How can the Essential Maintenance Package help me?

The Essential Maintenance Package (EMP) provides assistance if an essential major item in your home fails and needs to be replaced after you have bought an existing home owned by the Director of Housing with the assistance of MyHome.

How does it work?

The EMP lets you make as many claims as you need, up to a limit of $2 000 per house. It covers you for a period of two years and starts from the date of settlement when you buy your home.

EMP may only be used to replace an item if it fails, not to repair an item.

How do I make a claim?

Contact the Housing Sales Program in Communities Tasmania by emailing propertysales@communities.tas.gov.au

The Housing Sales Program will confirm you are eligible for EMP help and record the costs each time you make a claim.

What does it cover?

The EMP covers the replacement of non-repairable essential major items, including:

  • primary heating source
  • stove
  • hot water cylinder
  • household wiring and
  • household plumbing infrastructure (including sanitary items).

The EMP may also be used to pay for an electrical check. This is available from the date of settlement when you buy the home and is included in the $2 000 limit.

The EMP does not include:

  • structural defects
  • floor coverings
  • interior decoration
  • landscaping
  • fencing
  • general maintenance including but not limited to:
    • locks
    • window latches
    • tap-ware
    • heater elements
    • stove hot plates and elements
    • hot water service elements
    • light switches
    • power points
    • light fittings and
    • any components identified in any pre-purchase building report obtained with the Agreement of Sale.

What happens if I make a claim and the cost is more than $2 000, or more than the amount I have left to use?

It will be your responsibility to arrange for an outside contractor to complete the works required.

We will reimburse you the part-payment up to the total amount of assistance that is available to you. You will need to give us the receipt and/or invoice for the works completed.

Is there an after-hours service available?

No. Access to the EMP is available during office hours only (9:00 am – 5:00 pm weekdays).

Who do I contact for more information?

Please contact the Housing Sales Program by emailing propertysales@communities.tas.gov.au