Inspections Fact Sheet
When you first move into your Housing Tasmania home, it will be clean and in good condition. It's important that your home is kept in this condition while you are living there. Housing Tasmania will visit your home to make sure it is clean and well looked after. These visits usually happen before you move in and then once a year after that.
Sometimes, we do extra inspections. For example, if an urgent repair has been done or if we asked you to do some cleaning, or fix some damage.
We also use the inspections as an opportunity to talk to you about how your tenancy is going. If you are having any problems, or you need extra support, the inspection is a good time to talk to us.
When we do the inspection, make sure your pets are controlled and that you do not smoke. Only the tenant and other people who live in the house can be at the property when we do inspections.
What happens before you move in?
Before you move into your new home, Housing Tasmania will give you a Property Condition Report. This report explains the condition of the home before you move in. This document means that you and Housing Tasmania have an agreed record of the condition of the home when you moved in. You should keep this with your copy of the lease.
The Property Condition Report lists all the parts of the home.
You can take photographs if you want to. You can talk to us about the report if you notice any damage that has not been recorded.
Within seven days of moving in, you need to:
- complete the report
- sign it
- return it to Housing Tasmania.
If you don't return it, we will think you are happy with the report.
We will keep the report on file. When you move out, we will use this report as a record of the condition the property when you moved in.
What about regular inspections?
Once you have settled into your home, we will inspect the property about once per year. We must ask you before we inspect your home. We need to let you know at least 24 hours before we are coming. If the time of our visit doesn't suit you, you can make another time. We will visit during business hours.
If you can't make it to the inspection, you can ask another adult to attend in your place. If we have to, we can enter the home even if no one is there. We are allowed to do this by law. The Residential Tenancy Act 1997 says that, if we have told you the inspection is going to take place, we can go into the home even if you're not there.
This means you can't avoid having an inspection by not being at home.
If you don't take care of the property, you may be breaking your lease agreement. This could mean that we ask you to move out.
What if repair work is required?
Sometimes, we will ask you to do some cleaning or repairs. If there are serious problems with the property, we may ask you to complete a Condition of Property Plan. This is a plan that we both agree on that will explain the work you will do and when you will do it. If we have asked you to do some repair work or cleaning, we may organise a follow up inspection to make sure this has been done.
Who does the inspection?
The inspection will be done by a staff member from Housing Tasmania in your area. He or she will have photo ID. You can ask to see this ID before you let anyone into your home.
How long does an inspection take?
An inspection takes about 30 to 60 minutes.
What if you are having problems with your tenancy?
Sometimes during the inspection, we will need to talk to you about other things, such as a rent account or other issue. If you are having any problems with your tenancy, we may ask you to talk to Housing Connect.
Housing Connect is the way of getting housing and support in Tasmania. They work out what kind of housing you need and can also help you find other support services.
What happens when you move out?
You need to tell us in writing 14 days before you want to move out.
When you move out, the home must be in the same condition it was in when you moved in. Some types of fair wear and tear are ok. We explain fair wear and tear on the next page.
We will provide you with a copy of the Property Condition Report that you completed when you moved in. You will need to make sure your home is in exactly the same condition as listed on the Property Condition Report. If cleaning or repairs are required, you need to pay for this. The cleaning and repairs must be done to a good standard. If you move out and don't do the cleaning or repairs, we will ask our contractors to do the work. We will then send you the bill. This could be quite expensive. It is usually a lot cheaper to organise cleaning and repairs yourself.
What is fair wear and tear?
When we live in our homes for a while, some types of general wear and tear can take place. For example, the carpet in a busy hallway may get worn down after a long time. Or the paint on the outside of the house may start to fade.
The person who inspects your home will talk to you about what is considered fair wear and tear. Big problems – such as broken glass (windows and shower screens), damage to walls and doors, untidy gardens and rubbish that needs to be removed – are not considered to be fair wear and tear.
What is expected of you and what is expected of us
As a tenant, you are responsible for keeping your home clean and in good condition. If you don't take care of the property, you may be breaking your lease agreement. This could mean that we ask you to move out.
You also need to ask us before you make any changes to your home, such as renovations, building or painting. There is a fact sheet that explains making changes to your home. You can ask us for this or you can find it on our website. Housing Tasmania is responsible for:
- providing a home that is clean and in good condition when you move in
- checking to make sure that your home is safe and well maintained
- fixing things quickly if there is an emergency or if you need urgent repairs
- fixing things within 28 days or sooner if the repairs aren't urgent.
We do a lot of regular maintenance of our properties. This includes painting and repairs. If you need maintenance at your home, you will find our contact details on pages 5 and 6.
We will also help you in an emergency. Examples of an emergency include:
- part of your roof blowing off
- a fire or a flood.
Urgent maintenance is when something stops working, such as your hot water, electricity, sewerage, entire stove or cooktop or your heating. We may need to inspect your home after any emergency repairs have been done.
Maintenance and repairs
During business hours - 1300 665 663
After hours or during an emergency - 1300 665 663
Greg lives in a Housing Tasmania home.
He wanted to avoid having an inspection. He knew that a lot of rubbish had been piling up in the back yard. When he received a letter from Housing Tasmania about the timing of the inspection, he made sure he wasn't home. Unfortunately for Greg, the inspector went into the home anyway. The inspector wrote a letter to Greg, asking for the rubbish to be moved. He said that if Greg didn't clean up the back yard he would be breaking his lease agreement. Greg cleaned up the rubbish. Housing Tasmania came back to check on Greg's progress while he cleaned up.
Other fact sheets that might be useful:
Housing Connect contact details
Housing Connect - 1800 800 588
Housing Connect - firstname.lastname@example.org
Our contact details
Housing Tasmania - 1300 665 663
TTY users phone 133 677, then ask for 1300 13 55 13. Speak and Listen users phone 1300 555 727 then ask for 1300 13 55 13.
Internet relay users connect to the NRS then ask for 1300 13 55 13.
Department of Communities Tasmania