Letting Us Know What You Think Fact Sheet

Letting Us Know What You Think - Plain English

Letting Us Know What You Think - Easy English

At Housing Tasmania, we work hard to provide housing support to people in need. We want to offer you good services. And we want to know what you think. You might want to tell us if you are happy with our work, or if you have a problem.

How to tell us what you think

The best way to give us your feedback is to write to us. You may like to send us an email. Or you may like to write a letter. If we have your feedback in writing, we can get back to you.

Housing Tasmania Complaint Form

What if you're unhappy with a decision we have made?

If you are currently living in a Housing Tasmania home and you are unhappy with a decision we have made, the best thing to do is contact your local Area Office. If your problem is not fixed, we suggest that you write to the Area Office Manager.

When you write, please include:

  • your name
  • your address
  • your phone number
  • a clear description of the problem
  • what you would like to happen.

If you still find that your problem is not fixed, please contact Housing Tasmania on 1300 665 663.

If you are unhappy with a decision, you can ask for the Housing Review Committee to look at it. They will decide if the decision was in line with our policies and rules.

Sometimes, if people are still unhappy about a decision – even if it's been reviewed by the Housing Review Committee – they can take their problem to the Ombudsman. This is an independent person who looks at problems relating to government departments. The Ombudsman's number is 1800 001 170.

A summary of the process if you're unhappy with a decision

A summary of the process if you are unhappy with a decision

What if you're unhappy about one of our staff?

If you are not happy with the service you have received from one of our staff, please tell them directly. If that does not help, please speak to their Team Leader.

If you remain unhappy about it, you can write to the Area Manager of the office where the staff member works. Please include:

  • your name
  • your address
  • your phone number
  • a clear description of the problem
  • what you would like to happen.

What if your home is managed by a social housing provider?

If you have a problem with one of these providers, you need to contact them directly.


Our contact details

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Housing Tasmania - 1300 665 663

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TTY users phone 133 677, then ask for 1300 13 55 13. Speak and Listen users phone 1300 555 727 then ask for 1300 13 55 13.

Internet relay users connect to the NRS then ask for 1300 13 55 13.

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Department of Communities Tasmania
GPO Box 65
HOBART TAS 7001

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www.communities.tas.gov.au/housing