Tips for suppliers of disability support on successfully resolving complaints and seeing the opportunities for improvement.

The Tasmanian Government would like to acknowledge the Victorian Disability Services Commissioner for allowing this resource to be adapted for use in Tasmania. We also extend our appreciation to the individuals and organisations who contributed to the development of this resource.

Contents

Foreword

Introduction

What is a complaint?

Section 1 - Being complaint ready

Section 2 - So you have received a complaint

Section 3 - After a complaint

Copyright

Published by the Tasmanian Government, using resources developed by the Victorian Disability Services Commissioner, 2017.

ISBN:  978-0-646-50802-3

© Copyright State of Tasmania 2017

Permission to copy is granted provided the source is acknowledged.

Also available at www.communities.tas.gov.au

Authorised by the Tasmanian Government


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