Developing an effective person centred complaints resolution culture and process
- What is a complaint?
- What does the Guide and Self-Audit Tool do?
- Guiding Principles
- Legislative Obligations for Service Providers
1.2 Department's Quality and Safety Framework
3.3 Quality Culture
Chapter 5 - What you need to consider in having an effective process for resolving complaints
Chapter 6 - Role of Boards of Management
Chapter 7 - Key Elements to an Effective Person-centred Complaints Resolution Proces