Gamblers Help is a suite of commissioned specialist support services that address the Focus Areas outlined in the Gambling Support Program Strategic Framework 2014-2019 through a Commissioning for Outcomes framework. The Gamblers Help suite consists of three specialist gambling support services:

  • In-person support services that are offered in business hours (9am-5pm Monday to Friday)
  • Telephone-based support services that are offered 24 hours a day, 7 days a week
  • Online support services that are offered 24 hours a day, 7 days a week

Outcome of the Request for Grant Proposal (RFGP) Process

A RFGP process, which closed on Monday 4 March 2019, was conducted to appoint providers to deliver the in-person and phone based specialist support services for Tasmanians affected by gambling from 1 July 2019 to 30 June 2023.

The successful organisations are :

  • In-Person Support service – Anglicare Tasmania
  • Phone Based Support service – Turning Point, Eastern Health

The Gamblers Help Online support service is a Nationally managed service through a Memorandum of Understanding between all Australian States and Territories. The current service provider is Turning Point, Eastern Health.

Gamblers Help - in-person gambling specialist support services include:

  • Individual, family and therapeutic counselling
  • Facilitated group support
  • Arrangement of exclusions through the Tasmanian Gambling Exclusion Scheme
  • Referrals to and from appropriate organisations, including other services within the Gamblers Help service suite
  • Locally-based gambling community education
  • Locally-based community capacity building

Access the Gamblers Help In-Person service by calling 1800 243 232

Gamblers Helpline - telephone-based gambling specialist support services include:

  • ‘Gamblers Helpline Tasmania’ seven days a week, 24 hours a day information, therapeutic counselling and referral service
  • Referrals to and from appropriate organisations, including other services within the Gamblers Help service suite
  • With appropriate consent, follow up services for clients (e.g. callbacks, SMS follow-ups).

Access the Gamblers Helpline by calling 1800 858 858

Gamblers Help Online – online gambling specialist support services include:

  • Gambling information and resources
  • Self-assessment and self-help tools
  • Counselling via email or chat

Access Gamblers Help Online at https://www.gamblinghelponline.org.au/