Family Violence Counselling and Support Service (FVCSS)
1800 608 122
9am – midnight weekdays
4pm – midnight weekends and public holidays
If someone is at immediate risk or in danger call Tasmania Police on 000
Department of Communities Tasmania FVCSS offers professional and specialised services to assist children, young people and adults affected by family violence. This operational service is part of the Safe at Home initiative: a Tasmanian whole of government response to family violence; FVCSS works with a range of services across government and the community sector.
FVCSS has offices in Burnie, Launceston and Hobart: appointments can also be made to see clients in other locations.
All FVCSS services are voluntary and free of cost.
- Information, counselling and support
- Safety planning
- Information to other services supporting people affected by family violence
- Assistance to access Police
- Referrals and advocacy in organising a safe place to stay
- Referrals to other Safe at Home partner agencies, legal services, financial services and the community sector
- Therapeutic Group work programs
- Liaison with Government and non-government sector on behalf of clients
FVCSS provides information, support and counselling to people who have been impacted by family violence. People can self-refer or be referred by another person or service. Services are offered to people in heterosexual or same-sex relationships.
For Children and Young People:
The Children and Young Persons’ Program (CHYPP) of FVCSS provides information, therapeutic counselling and support for children and young people and their care-giver affected by family violence and where there has been a police report.
Children must be living in a safe and stable environment to engage with CHYPP services.
FVCSS is part of the Tasmania Government Safe at Home operational partnership and as such contributes to information sharing across government whose responsibility it is to assess victims’ safety from on-going violence.
Client information is subject to the State’s Privacy Provisions and FVCSS takes an individual’s right to privacy and confidentiality seriously. Where personal safety is threatened or severely compromised information will be shared with and accessed by the Safe Homes, Safe Families partners. Consent for this to occur will be sought at the time of engagement. The purpose of sharing information is to support the management of ongoing risk for adults and children affected by family violence.