Important updates for Children, Youth and Families services and programs

The health and safety of Tasmanians remains a priority as we continue to navigate the COVID-19 pandemic.

For the latest health advice, and Tasmanian Government information and resources about COVID-19, visit: www.coronavirus.tas.gov.au

For general information, including the national response, call the national 24-hour Coronavirus Health Information Line on 1800 020 080.

Children, Youth and Families deliver critical frontline services to children, young people, parents, families and carers. Delivery of these services will continue in the context of a COVID-19, however service changes may be required.

Updates and factsheets on services delivered by Children, Youth and Families are listed below.

Updates

The Strong Families Safe Kids Advice and Referral Line is currently operating as normal.

Business Hours are 8:30 am to 5:00 pm Monday to Friday and can be contacted on 1800 000 123.

The Child Safety Service is operating as normal.

Child Safety Service delivers some services via phone and video due to reduced staff ratios in regional offices.

The service operates between 8:30 am and 5:00 pm Monday to Friday and can be contacted on 1300 737 639. Office doors open at 9:00 am.

Community Youth Justice is currently operating as normal.

The service operate between 8:30 am and 5:00 pm Monday to Friday and can be contacted on 1300 737 639.

Community Youth Justice operates a limited after hours service for after hours Court where bail is opposed by Tasmania Police.

Ashley Youth Detention Centre operates 24 hours a day 7 days a week providing secure therapeutic care for young people from 10 to 17 years old remanded or detained by the court system.

Ashley Youth Detention Centre is operating as normal with no current restrictions we can be contacted on (03) 6362 2311.

The Family Violence Counselling and Support Service is currently operating as normal.

Business Hours for the Adult Program are 9:00 am until midnight Monday to Friday and can be contacted on 1800 608 122 and weekends and public holidays from 4:00 pm until mid-night.

The Children and Young Persons’ Program (CHYPP) is currently operating as normal, with business hours being 9:00 am until 5:00 pm, 5 days per week.

Contact numbers are:

  • North West - 1800 608 122
  • South - (03) 6166 044
  • North - (03) 6777 2290

The Child Safety After Hours Emergency Service is operating as normal.

Service hours are 5:00 pm to 8:30 am Monday to Friday, as well as all day Saturday and Sunday and public holidays.

The service can be contacted on 1300 737 639 to respond to emergencies relating to children and young people who are clients of the Child Safety Service; or where urgent assistance is required for other children and young people in the community that can’t wait until the next business day.

Out of Home Care is operating as normal.

Out of Home Care delivers some services via phone and video due to reduced staff ratios in regional offices.

The service operates between 8:30 am and 5:00 pm Monday to Friday and be contacted on 1300 737 639. Office doors open to visitors at 9:00 am.

Adoptions is operating as normal.

It provides services to a variety of Tasmanian's including those who wish to adopt or are considering placing their child for adoption and enquiries regarding past adoptions and state care.

The service is operating as normal. It can be contacted on (03) 6166 0422. Office doors open at 9:00 am.

The Permanency Service is operating as normal

The service is the first point of contact for carers providing third party guardianship to children and young people on care and protection orders.

The service can be contacted on 1300 737 639.

The After Care Support Service is operating as normal.

After Care Support provides services to young people aged 18 to 25 who have left care, or still residing with their carer under extended care arrangements.

It can be contacted on aftercaresupport@communities.tas.gov.au

The Integrated Family Support Services are operating as normal.

These services accept referrals from the Strong Families Safe Kids Advice and Referral Line where families are identified as needing assistance.

If you need help for your own family; or if you know a family or are working with a family who need help, contact Strong Families Safe Kids Advice and Referral Line on 1800 000 123.

The Intensive Family Engagement Services are operating as normal.

Referrals are accepted from the Strong Families Safe Kids Advice and Referral Line and Child Safety Service for families needing intensive assistance. Referrals are not accepted directly from members of the public.

If you are an existing client of the Intensive Family Engagement Services, you can contact the Strong Families Safe Kids Advice and Referral Line on 1800 000 123 or Child Safety Service on 1300 737 639.

Bringing Baby Home is operating as normal.

It accepts referrals from the Child Safety Service to work with families who are expecting babies, or who have infants, and need intensive support. The service doesn’t accept referrals directly from members of the public.

If you are an existing client of Bringing Baby Home, contact your local Child Safety Service centre on 1300 737 639.

Transition to Independence (T2i) Program is operating as normal.

The service provides support for young people aged between 17 to 21 years during their transition into adulthood.

The service can be contacted by phone on 1300 654 583 or by email on aftercaresupport@communities.tas.gov.au